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Commonly asked questions and support documentation for employers and candidates.

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Employers

Resources for Jobma customers.

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Resources for Jobma customers

Candidates

Resources for candidates interviewing on Jobma.

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Resources for Jobma customers

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Employers

Frequently asked questions by customers

How to add timestamped comments on candidate videos? Timestamp notes: How to comment on specific parts of a candidate video? How can I delete an interview invite? What happens to the link once the candidates complete their interviews? How can I notify candidates about the next steps in the application process through Jobma?
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Candidates

Frequently asked questions by candidates

The retake is not working. My interview expired. I finished the interview, now what? I didn’t like the interview videos I submitted, can I redo the interview? I accidentally closed the interview page or the mobile app, what do I do?
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General

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